There are no shortage of email platform providers to choose from. But a few important differences set us apart.
There are many email platform providers. But Circulator’s success has been built on collaborating closely with our clients to deliver exceptional results.
There are no shortage of email platform providers to choose from. But a few important differences set us apart.
The best results happen when we combine your expertise with ours. That’s why we follow a highly collaborative process
from start to finish.
We start with an on-site visit to gain a deep understanding of your company and the problems to be solved. To ensure that our solution makes sense for the whole business, we talk to every department that is impacted by email.
We analyse your current email scenario, business processes and the customer lifecycle to identify opportunities – from quick wins to bigger initiatives.
Circulator will work with you to create your Solution Design. This work includes creating a functional specification, developing the solution architecture and design, preparing cost estimates and determining Project Schedules.
Delivery of the solution starts with a detailed implementation plan. We conduct structured testing throughout implementation to avoid bottlenecks in the final stages of the project. Our QA process involves unit, system and device testing across all major browsers and platforms.
Implementing the Circulator platform is just the first step in a process of ongoing improvement. We conduct reviews after the first send and on a quarterly basis to see what’s working, and what can be done better. Face-to-face meetings, workshops and training are all part of the service we provide to help you grow your results.
You need to walk before you can run. That’s why we follow a phased approach that brings clients along the email maturity curve in a way that’s manageable.
Our experienced project managers and rigorous process underpin the success of our integration projects. Our delivery team lead will work with your project manager to create a single plan for the duration of the project. Together, we’ll establish communication protocols, checkpoints, roles and expectations. We use weekly projects meetings to track progress and manage potential risks.
Whether it’s strategy or data, creative or technical, Circulator is here to help. Email can be complex. We understand the importance of expert guidance to our customers. A dedicated account manager will be your single point of contact, backed up by our technical support team and our full-service creative studio.